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Functional

Program Title Day Course Content
APPLICATIONS OF EMPLOYMENT ACT 1955 2 Get Course Outline
COMPETENCY AND TALENT MANAGEMENT 2D KenzerTan 2 Get Course Outline
COMPETENCY-BASED TRAINING NEEDS ANALYSIS (TNA) 2D Sue Lim 2 Get Course Outline
EFFECTIVE HUMAN RESOURCE MANAGEMENT FOR HIGHER PRODUCTIVITY -Jasmiza 2 Get Course Outline
Fundamentals Of Train The Trainer_2D 2 Get Course Outline
Gen Y – Working Across Multi Generations & Time Management1D CheeEng 1 Get Course Outline
HANDLING DISCIPLINE AND DOMESTIC INQUIRY (INVESTIGATION, DOMESTIC INQUIRY AND PROSECUTION)-Hj Arip 2 Get Course Outline
HR FOR NON-HR MANAGERS- Sue Lim 2 Get Course Outline
HUMAN RESOURCES DEVELOPMENT FROM THE PERSPECTIVE OF EMPLOYMENT ACT 1955 2d HjArip 2 Get Course Outline
KPI SETTING FOR INDIVIDUAL & ORGANIZATIONAL PERFORMANCE 2D CheeEng 2 Get Course Outline
MANAGING DIFFICULT EMPLOYEES- Rais Rajan 1 Get Course Outline
MANAGING DISCIPLINE AND MISCONDUCT- Hj Arip 2 Get Course Outline
Recognizing and Resolving Conflict Management_2D 2 Get Course Outline
RECOGNIZING AND RESOLVING CONFLICT MANAGEMENT1DSUE 1 Get Course Outline
Synergizing Generations & Time Management 1dCheeEng 1 Get Course Outline
TERMINATION BENEFITS & COMPUTATIONS - Serene Yap 1 Get Course Outline
TRAIN THE TRAINER 5D Ong Chee Eng 5 Get Course Outline
TRAINING NEEDS ANALYSIS (TNA) WORKSHOP AND COACHING FOR SUPERVISORS AND MANAGERS -Jasmiza 1 Get Course Outline
UNDERSTANDING & APPLICATION OF THE EMPLOYMENT ACT 1955 2D Francis Arul 2 Get Course Outline
UNDERSTANDING THE LABOUR LAW (THE EMPLOYMENT ACT 1955) - Haji Arip 2 Get Course Outline
Effective Interviewing and Recruitment Technique_Sue Lim 1 Get Course Outline
Effective Compensation & Benefit Management 2 Get Course Outline
Program Title Day Course Content
ACCOUNTING SKILLS FOR NON-ACCOUNTING STAFF-Gerald Peries 2 Get Course Outline
ADVANCE FINANCIAL ACCOUNTING AND ANALYSIS SKILL 1D KTam 1 Get Course Outline
ADVANCE FINANCIAL ACCOUNTING AND ANALYSIS SKILL-Kenneth Tam 1 Get Course Outline
BUSINESS PLANNING & BUDGETING 2DKTam 2 Get Course Outline
COSTING AND MANAGEMENT ACCOUNTING TECHNIQUES 2DHariRamula 2 Get Course Outline
FINANCE FOR NON- FINANCE PROFESSIONALS 2DShubaKumar 2 Get Course Outline
FINANCE FOR NON-FINANCE MANAGERS & EXECUTIVES 2D Kenneth Tam 2 Get Course Outline
FINANCIAL INVESTMENT APPRAISAL 2D GPeries 2 Get Course Outline
FINANCIAL MANAGEMENT SKILLS FOR NON-FINANCE MANAGERS 2D Danielyeoh 2 Get Course Outline
HOW TO MANAGE CUSTOMS AUDIT AND INVESTIGATION 2DNadaraja 2 Get Course Outline
HOW TO PREPARE A FULL SET OF ACCOUNTS 2DKTam 2 Get Course Outline
HOW TO PREPARE AND MAINTAIN FULL SET OF ACCOUNTS 2D Lor Char Le 2 Get Course Outline
INTERNATIONAL FINANCIAL REPORTING STANDARDS FOR PRIVATE ENTITIES 2DKTam 2 Get Course Outline
Sales and Service tax (SST) 2018 – Indirect Tax Regime 1 Get Course Outline
SST POST IMPLEMENTATION- ISSUES AND LATEST UPDATE 2D Wendy 2 Get Course Outline
STRATEGIC FINANCIAL PLANNING AND BUDGETING 2DKTam 2 Get Course Outline
UNDERSTANDING “MPERS” FOR SMES IN MALAYSIA -Rekha 2 Get Course Outline
Program Title Day Course Content
CONSULTATIVE SELLING TECHNIQUES 1D GeraldK 1 Get Course Outline
EFFECTIVE SALES NEGOTIATION -Gerald Kong 2 Get Course Outline
MASTER OF SALES STRATEGY- Gerald Kong 2 Get Course Outline
NLP CONSULTATIVE SELLING SKILLS - Casey Tee 2 Get Course Outline
SALES STRATEGIES THE SUN TZU'S ART OF WAR METHODOLOGY-Casey Tee 2 Get Course Outline
SUBLIMINAL PERSUASION FOR BETTER SALES-Soo Hoo 2 Get Course Outline
STRATEGIC MARKETING FOR SUCCESS D.ANDY2d Get Course Outline
Program Title Day Course Content
5-STAR CUSTOMER SERVICE EXCELLENCE 1DPhilLeong 1 Get Course Outline
101 EFFECTIVE CUSTOMER SERVICE 2DPhilLeong 2 Get Course Outline
BE THE STAR FOR CUSTOMER SATISFACTION 2D Jocelyn Yap 2 Get Course Outline
BEING A PROFESSIONAL YOU – EXCELLENT CUSTOMER SERVICE & COMPLAINT HANDLING 2DRenukka 2 Get Course Outline
BUILDING A CUSTOMER SERVICE CULTURE 2DNgYongHooi 2 Get Course Outline
CALL CENTRE – CUSTOMER SERVICE TRAINING 2DRenukka 2 Get Course Outline
COMPLAINTS MANAGEMENT CUSTOMER FEEDBACK & COMPLAINT HANDLING-Sharifah 2 Get Course Outline
CORPORATE GROOMING AND ETIQUETTE- ENHANCING YOUR CORPORATE IMAGE 2DLilyC 2 Get Course Outline
CORPORATE GROOMING PROGRAM 2DRachelSua 2 Get Course Outline
CREATING THAT EXTRAORDINARY CUSTOMER SERVICE 3DAZIZAH 3 Get Course Outline
CUSTOMER COMPLAINTS & INVESTIGATION TECHNIQUES 2DPonMalar 2 Get Course Outline
CUSTOMER DELIGHT -Renukka 2 Get Course Outline
CUSTOMER FOCUS-Soo Hoo 2 Get Course Outline
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHAMPION WORKSHOP2DLawFungChiaw 2 Get Course Outline
CUSTOMER SERVICE – KEY TO CUSTOMERS RETENTION 2DCheongKwaiF 2 Get Course Outline
CUSTOMER SERVICE EXCELLENCE – THE SECRETS OF EXCELLENT SERVICE 2DCaptAri 2 Get Course Outline
CUSTOMER SERVICE EXCELLENCE-Understanding Customer Behavior & Building Lasting Business Relationship 2D Shahriza 2 Get Course Outline
CUSTOMER SERVICE SKILLS-Sharifah Get Course Outline
GIVING EFFECTIVE FEEDBACK 1DNoorAfidzah 1 Get Course Outline
HANDLING CUSTOMER COMPLAINTS POSITIVELY -Anita Shanmugam 2 Get Course Outline
HANDLING DIFFICULT AND DEMANDING CUSTOMERS 1DMarkDason 1 Get Course Outline
HANDLING DIFFICULT AND DEMANDING CUSTOMERS 2DDasonMark 2 Get Course Outline
HANDLING ESCALATION AND MANAGING DIFFICULT CUSTOMERS 2DDarrenSuresh 2 Get Course Outline
THE STAR PRINCIPLE TOWARDS EXCELLENT SERVICE MINDSET 2DGKong 2 Get Course Outline
WORLD CLASS CUSTOMER SERVICE PROGRAM 2DJacksonNg 2 Get Course Outline
WORLD CLASS CUSTOMER SERVICE- Suresh Kumar 3 Get Course Outline
Program Title Day Course Content
PENGURUSAN STOR & INVENTORI SECARA BERKESAN 1Hari Mohd Pathir 1 Get Course Outline
PRINCIPLES IN INTERNATIONAL FREIGHT MANAGEMENT 2 Get Course Outline
PROCESSING CUSTOMS DOCUMENTATION AND CUSTOM CLEARANCE 2D Vikaraman 2 Get Course Outline
PURCHASING AND MATERIAL PLANNING MANAGEMENT 2D RaymondFoong 2 Get Course Outline
SUPPLIER QUALITY MANAGEMENT- Manoharan 2 Get Course Outline
SUPPLY CHAIN MANAGEMENT AND LOGISTICS OPERATION PROFESSIONAL -Titus 5 Get Course Outline
Program Title Day Course Content
Program Title Day Course Content
Program Title Day Course Content
ADVANCED PRODUCT QUALITY PLANNING & CONTROL (APQP) AND PRODUCTION PART APPROVAL PROCESS (PPAP)-Sudesh Vadiveloo 2 Get Course Outline
Good Manufacturing Practice- Krystine Lee 1 Get Course Outline
Program Title Day Course Content